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Downloads & Refunds

Download Policy

At Novel AI, we strive to provide you with valuable content and resources to enhance your reading and writing experience. To ensure a smooth and secure process, please review our download policy:

  1. Authorized Use: All downloadable content available on Novel AI is for personal, non-commercial use only. Unauthorized distribution, reproduction, or commercial use of our content is strictly prohibited.

  2. Content Availability: We offer a variety of downloadable resources, including e-books, templates, and writing guides. Availability may vary, and we reserve the right to update or remove content at any time.

  3. Security Measures: We ensure that all downloadable files are scanned for viruses and malware. However, we recommend using up-to-date antivirus software and internet security measures to protect your device.

  4. File Integrity: If you encounter any issues with a downloaded file, such as corruption or incomplete downloads, please contact our support team for assistance. We are committed to providing you with high-quality and reliable resources.

  5. License Agreement: By downloading content from Novel AI, you agree to comply with our terms and conditions, including any specific licensing agreements associated with the content. Please read any accompanying license agreements carefully.

For any questions or concerns regarding our download policy, please reach out to our customer support team at support@novelai.com. We are here to assist you and ensure you have a positive experience with our platform.

Refund Policy

At Novel AI, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your subscription, we offer the following refund policy:

  1. Subscription Refunds: If you wish to request a refund for your subscription, please contact our customer support team within 14 days of your initial purchase. We will review your request and, if approved, process a full refund for the unused portion of your subscription.

  2. Eligibility: Refunds are only available for first-time subscribers. Renewals and subsequent subscriptions are not eligible for a refund. Refund requests must be made within the specified period to be considered.

  3. Refund Process: To request a refund, please contact our support team at support@novelai.com with your account details and the reason for your request. We aim to process all refund requests within 7-10 business days.

  4. Non-Refundable Services: Certain services, such as one-time purchases, digital downloads, and enterprise plans, are non-refundable. Please review the specific terms and conditions associated with these services before making a purchase.

  5. Changes to Policy: Novel AI reserves the right to modify this refund policy at any time. Any changes will be communicated to our users through our website and will apply to purchases made after the date of the change.

If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure you have a positive experience with Novel AI.

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