Store Policy
Customer Care
At Novel AI, we are committed to providing exceptional customer care and ensuring that your experience with our platform is seamless and enjoyable. Our dedicated support team is here to assist you with any questions or concerns you may have, whether it's about accessing our online library, utilizing our AI-driven editing tools, or managing your subscription. We value your feedback and strive to continuously improve our services to meet your needs. Your satisfaction is our top priority, and we are always here to help you on your reading and writing journey. Feel free to reach out to us anytime through our contact page or support channels, and we will be happy to assist you.
Privacy & Safety
Privacy Policy
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Data Collection: We collect only the necessary information to provide you with our services, such as your name, email address, and payment details for subscription purposes. We also gather usage data to improve our platform and offer personalized recommendations.
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Data Usage: Your data is used to enhance your experience on Novel AI. This includes personalizing your content, providing editing tips, goal-setting features, and recommendations. We do not sell or share your personal information with third parties for marketing purposes.
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Data Security: We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and regular security audits.
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User Control: You have control over your data. You can update your personal information, manage your subscription preferences, and request the deletion of your account at any time through your account settings.
Safety Measures
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Secure Transactions: All transactions on Novel AI are processed through secure payment gateways. We do not store your payment information on our servers.
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User Authentication: We use secure authentication methods to ensure that only authorized users have access to their accounts. This includes password protection and, where applicable, two-factor authentication.
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Content Moderation: Our platform employs AI and human oversight to monitor and filter content, ensuring that it adheres to our community guidelines and remains appropriate for all users.
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Regular Updates: We regularly update our security protocols and software to protect against new threats. Our team stays informed about the latest security trends and implements necessary measures promptly.
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Privacy Settings: Users can adjust their privacy settings to control what information they share and with whom. We provide clear options for managing your data visibility and communication preferences.
Reporting and Support
If you encounter any issues related to privacy or safety, please contact our support team immediately. We are committed to addressing your concerns promptly and effectively. You can reach us through our contact page, support email, or customer care hotline.
By using Novel AI, you trust us with your personal information, and we take this responsibility seriously. Our privacy and safety measures are designed to protect you and provide a secure environment for your reading and writing activities.
For more detailed information, please read our full Privacy Policy and Terms of Service.
Wholesale Inquiries
Are you interested in offering Novel AI’s innovative platform to your customers or integrating our services into your business? We welcome wholesale inquiries from bookstores, educational institutions, corporate clients, and other organizations looking to provide advanced AI-powered reading and writing tools to their audience.
Our enterprise solutions include team collaboration tools, analytics dashboards for tracking progress, and custom integrations tailored to meet your specific needs. Whether you’re looking to enhance your existing offerings or provide unique, value-added services to your customers, Novel AI can provide the perfect solution.
For more information about our wholesale options, pricing, and how we can work together, please contact our wholesale team at wholesale@novelai.com. We look forward to partnering with you and helping you bring the power of AI-driven writing and reading tools to a wider audience.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments