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FAQ

  • What services does Novel AI offer?
    Novel AI provides a comprehensive suite of AI-powered tools and resources for writers, authors, and content creators. Our services include access to an extensive online library, AI-driven editing tips, personalized book and writing tool recommendations, and goal-setting features to help you track your progress and achieve your writing goals. We offer different subscription tiers to cater to varying needs, including Basic, Standard, Premium, and Enterprise plans.
  • How can I upgrade or downgrade my subscription plan?
    To upgrade or downgrade your subscription plan, simply log into your Novel AI account and navigate to the "Account Settings" or "Subscription" section. From there, you can select your desired plan and follow the prompts to complete the change. If you encounter any issues or need assistance, please contact our support team at support@novelai.com, and we will be happy to help you manage your subscription.
  • Is my personal information safe with Novel AI?
    Yes, your personal information is safe with Novel AI. We take privacy and security very seriously. We use advanced encryption and security measures to protect your data from unauthorized access. Our privacy policy outlines how we collect, use, and protect your information. We do not sell or share your personal data with third parties for marketing purposes. If you have any concerns about your data privacy, please contact our support team for more information.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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